Turn inbox chaos into
organised work orders
The jobs are already arriving — in the office inbox, on someone's phone, buried under three forwards. WorkOrders reads that mail, turns each request into a job with an owner and a due date, and keeps the customer in the loop while your crew gets on with it.
No credit card. Nothing to install. Cancel whenever you like.
Work orders
4 open · 1 unassigned
-
AssignWO-4821 New Emergency
No hot water — upstairs flat
Aro Valley
-
JSWO-4820 Assigned High
Leaking gate valve under sink
Newtown
-
MTWO-4818 Ongoing Normal
Annual backflow test — 3 devices
Petone
-
ARWO-4815 Completed Low
Replace mixer, main bathroom
Karori
- 14 years in the field
- Built for an electrical company in 2012 and used every working day since.
- Run by a plumbing firm
- Our anchor customer dispatches their whole team on it — they find the bugs before you do.
- Made in Wellington
- New Zealand built, New Zealand hosted decisions, a real person on the other end of support.
Everything that already happens, written down once
You don't need a new process. You need the one you've got to stop living in four inboxes, a whiteboard and a group chat.
Email in
Every request lands in one place
Connect the inbox the work already comes to — Gmail or any IMAP mailbox. WorkOrders watches it, and every genuine request becomes a work order with the original email, its attachments and the whole thread attached to it.
Nothing is deleted and nothing is moved out of sight: processed mail is labelled, so the mailbox still reads the way your office manager expects it to. If we ever get it wrong, the email is right there.
Dispatch
The right person, told once
Assign a job and the technician gets it on their phone — with the site, the contact, the urgency and every photo already attached. No forwarding, no "did you see that one I sent you".
New, assigned, ongoing, completed. Four states, because a job board a plumber won't update is a job board that lies to you.
Customers
They hear from you without you writing anything
When a job is picked up, worked and closed out, the person who asked for it gets an update — as a reply to their own email, from your firm, signed off the way you sign off. Not a notification from software they've never heard of.
It's the single biggest drop in "any update on that?" phone calls most crews see in their first month.
AI triage
Reads the email so nobody has to decode it twice
Requests turn up as a paragraph with no subject, a phone number in the middle of a sentence and the address only in the signature. WorkOrders pulls the job out of it: a plain summary, how urgent it reads, the site, the contact, and what trade it needs.
Inbox · unread
- From
- building.manager@example.com
- Subject
- Urgent - water coming through ceiling L2
Water is coming through the ceiling tiles in the level 2 kitchenette, has
been going since about 7 this morning and there's a bucket under it. Tenant
is on 021 555 0142 if you need access. Can someone come today please.
Regards
Facilities · 128 Example Street, Te Aro
Water ingress through level 2 ceiling
Active leak above the level 2 kitchenette since ~7am, contained with a bucket. Same-day attendance requested.
- Site
- 128 Example Street, Te Aro
- Contact
- 021 555 0142 (tenant, for access)
- Reported
- Around 7:00am today
- Trade
- Plumbing — leak / water ingress
The original email is kept in full, attachments and all. Every extracted field is editable — you have the last word, not the model.
Attachments get described too, so a photo of a corroded valve is
searchable rather than being a file called IMG_4471.jpeg.
Everything the model produces is a suggestion sitting in an editable
field — it never sends anything to a customer on its own.
In the field
An iPhone app your crew will actually open
Today's jobs, the details, the photos, and three taps to move a job from assigned to ongoing to done. Status changes land back in the office the moment they happen, and the customer's update goes out off the back of them.
It is the same app the legacy crews have carried for years, still talking to the same API — so a firm coming across from the old system doesn't have to retrain anybody on day one.
iPhone today. Android is on the list — see what's coming.
One price. However busy the week gets.
Flat monthly plans with a seat cap — not per-user billing. Put the summer casual on it and your invoice doesn't move.
Starter
For a working owner and a couple of hands.
$29 /month
NZD, excluding GST. Billed monthly.
3 active members — flat price, however many of them are working today.
- Up to 3 active team members
- Unlimited work orders and customers
- Email-to-work-order inbox
- Job photos and attachments
- Customer status emails
Team
For a crew with someone in the office.
$79 /month
NZD, excluding GST. Billed monthly.
10 active members — flat price, however many of them are working today.
- Up to 10 active team members
- Everything in Starter
- Multiple inbound mailboxes
- CSV reporting and exports
- AI job summaries and extraction
Business
For a full team across multiple sites.
$149 /month
NZD, excluding GST. Billed monthly.
25 active members — flat price, however many of them are working today.
- Up to 25 active team members
- Everything in Team
- Priority support
- Legacy mobile app access
- Onboarding and data import help
Full pricing and FAQ · 20-day free trial, no credit card
Start turning your inbox into work orders
20 days free. No credit card, no salesperson, no contract to get out of.